October 22, 2017

Shashi Kumar

Online chat service launched by - Income Tax Department

Online chat service launched by - Income Tax Department
An online chat service for taxpayers to answer taxpayer's basic queries and doubts related to direct tax issues has been launched by Income Tax Department.
The initiative is aimed to enhance taxpayer services in the country.
A team of department experts and independent tax practitioners is deputed to answer the taxpayer's general queries.
Important Highlights

  • Users can enter the chat room by giving their email-id and can also ask questions as a guest.
    The feature also gives an option to the taxpayers to email the entire chat to their email ids for the future reference.
  • The chat however, comes with a precautionary note that reads, “The replies are based on the experts opinion and it should not be interpreted as the clarification by the Income-tax Department on any matter."
  • Based on the feedback received by the department, more features are expected to be added.
  • The IT department had set up a new dedicated directorate to monitor and resolve grievances of tax payers in 2016 within its establishment.

Shashi Kumar

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